IT Administrative and Help desk costs can be decreased by allowing users to manage
their mostly common requests like - user activation (in Active Directory), user
password change and reset (in AD or any MOSS supported membership provider) and
creation of user accounts in AD (with option to provision Exchange mail box also).
Self service Web Parts contain the following modules. Either all the modules or
selected modules can be deployed based on the client’s requirements.
User Account Setup
Administrators or users with permission can do the following activities.
Creation of AD user accounts
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This can be either an automatic or manual process.
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In the automatic process, business rules can be defined, like OU in which user account
must be created and how to handle name collisions. When the Administrators have
to enter the basic user information like their name, department they will be working
and their supervisor. Based on the rules defined the user account will be created
in the correct OU. The random password will be generated for this account and mailed
to the Administrator who has created the account. Distributed administration can
be implemented, so that the department selection available is restricted only to
OU they are allowed to manage.
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Exchange mail boxes can also be created and assigned to this user account automatically.
The user whose account has been created must activate during their first login or
using the user account activation Web Parts.
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In the manual process, Administrators will view and browse the AD tree to create
the user accounts. Distributed administration can be implemented in the manual process,
so that Admin can view, create and manage accounts only in certain OU.
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SharePoint user creation: The user can be created in SharePoint also, when a new
user is created in AD. The users can be associated with any Securable Objects like
Site Collections, Sites, and Lists etc. Permission levels and Group membership can
be set for the users for any Sites.